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Liability Claims Administrator

Published: May 18, 2022


To deliver administrative support to the Liability Claims Team to ensure an effective, economic and prompt liability claims service for clients.



Processes & Systems
  • Undertake liability claims team administration tasks in order to deliver economic liability claims outcomes for the Group.
  • Follow liability claims administrative processes and systems to ensure effective, economic and prompt claims service.
  • Identify and support liability claims team improvements.
  • Registration of new claims into ClaimCenter and triage to Liability Claims Specialists and Meridian Lawyers as appropriate.
  • Prepare claims confirmation letters and supplementary documents within Service Standards.
  • Creation, review and approval of Meridian Lawyers payments in ClaimCenter.
  • Processing payments for the Liability Claims Team within Service Standards.
  • Processing stale cheques as required.
  • Provide general administrative support including re-opening claims and actioning any assigned activities in ClaimCenter within Service Standards.
  • Creation of SupportPoint modules to document Liability Claims processes.
  • Manage ad-hoc requests relating to liability claims.
Regulatory & Reporting
  • Follow and maintain regulatory trends and changes in relation to liability claims, to ensure the company navigates changes successfully.
  • Follow compliance requirements for liability claims.
  • Take opportunities to maintain positive and constructive relationships with the Liability Claims Team, auditors and other stakeholders.



  • Administrative qualification (preferred)



  • Previous experience in managing claims team administration within the general Insurance Industry (Liability Claims preferable).
  • Previous legal secretarial/administrative experience may be an advantage
  • Previous experience in supporting a team and conflicting priorities.
  • Proven customer service disposition.



  • Good customer service and relationship management skills
  • High level of computer literacy
  • Strong organisation skills
  • Excellent oral and written communication skills
  • Well-developed cognitive and analytical capability
  • Ability to work within a team environment


Additional Information

Career Level

1-4 Years Experienced Employee


Not Specified

Years of Experience

3 years

Job Type




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