JOB PURPOSE

To deliver administrative support to the Liability Claims Team to ensure an effective, economic and prompt liability claims service for clients.

ACCOUNTABILITIES

Processes & Systems

• Undertake liability claims team administration tasks in order to deliver economic liability claims outcomes for the Group.
• Follow liability claims administrative processes and systems to ensure effective, economic and prompt claims service.
• Identify and support liability claims team improvements.

Operations

• Registration of new claims into ClaimCenter and triage to Liability Claims Specialists and Meridian Lawyers as appropriate.
• Prepare claims confirmation letters and supplementary documents within Service Standards.
• Creation, review and approval of Meridian Lawyers payments in ClaimCenter.
• Processing payments for the Liability Claims Team within Service Standards.
• Processing stale cheques as required.
• Provide general administrative support including re-opening claims and actioning any assigned activities in ClaimCenter within Service Standards.
• Creation of SupportPoint modules to document Liability Claims processes.
• Manage ad-hoc requests relating to liability claims.

Regulatory & Reporting

• Follow and maintain regulatory trends and changes in relation to liability claims, to ensure the company navigates changes successfully.
• Follow compliance requirements for liability claims.

Service

• Take opportunities to maintain positive and constructive relationships with the Liability Claims Team, auditors and other stakeholders.

EDUCATION

• Administrative qualification (preferred)

KNOWLEDGE AND EXPERIENCE

• Previous experience in managing claims team administration within the general Insurance Industry (Liability Claims preferable).
• Previous legal secretarial/administrative experience may be an advantage
• Previous experience in supporting a team and conflicting priorities.
• Proven customer service disposition.

SKILLS & ABILITIES

• Good customer service and relationship management skills
• High level of computer literacy
• Strong organisation skills
• Excellent oral and written communication skills
• Well-developed cognitive and analytical capability
• Ability to work within a team environment

Additional Information